“Lori conducted a three-day call center leadership workshop and was able to help our team work more closely again as a cohesive and aligned group of leaders. She helped us to understand and leverage our differences and to use individual strengths to grow and best lead our employees. We improved our organizational results and want Lori to come back again and provide additional training. Lori’s call center assessment enabled us to better understand what was needed to improve our sales conversion rates and overall customer satisfaction.”

– Alicia, Director, Service & Sales, TheStreet