Find Massive Revenue with Untapped Revenue Streams
YES! I Want to Enroll in Untapped Revenue Streams
A Message from Lori
Welcome Customer Leader,
Do you want to learn how to become that customer leader who unlocks the secret of driving massive revenue, has the best performing team in the company and is the go-to-person because you’ve figured out how to create massive revenues and prove strong ROI’s while delivering the brand promise to customers. If so, I’m Lori Carr and I’m glad you’re here.
Whether you’re in customer success, service, support, account management or customer experience, you’ll benefit from the new strategies and tactics offered in this course.
For the past 25 years, I’ve led customer groups in corporations as a practitioner – like you – and as a consultant in my own business. I’ve helped others find millions of dollars in untapped revenue and together, we’ve created exceptional customer experiences that build staggering customer lifetime value and massive revenues by focusing on value for customers and profits for companies. By value, I mean helping your customers meet or exceed their business or personal outcomes with your products and services. When you do that, your customers become “super loyals” who stay longer, buy more and tell others about you – and your reputation changes.
Do you want my help finding and activating your untapped revenue streams to massively increase revenue?
Today I’m busy consulting and traveling around the country helping others to find millions of dollars in untapped revenue. It costs companies a lot to hire me 1:1 and not everyone can afford it. I’m constantly having to tell people I can’t help them so I created this course which outlines all the steps you need to take to get real results and to change your reputation. It can help shorten the process, make it easier and you’re much more likely to succeed and finally get ahead in your career.
Untapped revenue streams are the most profitable, least costly and fastest way to grow revenue, but you’ve got to uncover and activate them. I’ll work with you for about 10 minutes a day so you can:
- Get out of the fires and ahead of the curve so you can make progress
- Uncover and activate hidden revenue streams that drive profits up
- Use powerful growth accelerators to expand business faster, better and cheaper
- Deliver the brand promise better than any competitor
- Drive massive revenues, higher customer retention and provable ROIs
- Disrupt chronic customer issues and increase satisfaction or NPS almost immediately
- Increase your team’s performance, engagement and job satisfaction
- Change how you feel about yourself, how others perceive you and your new reputation as a revenue leader
- Be seen as that leader who has really gets this customer growth, loyalty & revenue challenge figured out and under control
I’ve spent thousands of hours with customer leaders — our sleeves rolled up fixing retention problems, getting better cross and upsell numbers, figuring out what drives high CLV and taking steps to make it happen. We’ve fixed low NPS scores, won major customers back after they quit and driven revenues up significantly.
I see customer leaders struggle all the time, like I once did, and I know what they’re trying to achieve is doable –very, very doable. But there’s a specific system needed to be successful. I’m passionate about making sure that everyone who wants to create customer and company value has a system to do it. Nothing’s more satisfying to me than to see someone else succeed with my system.
Untapped Revenue Streams: How to Keep & Grow the Customers You've Got
Untapped Revenue Streams: How to Keep & Grow the Customers You’ve Got is a course designed for customer leaders who want to push past the noise and disruption in their busy customer area to create massive revenues and company growth while giving customers exceptional value and experiences.
It’s designed for busy professionals who want to take their customer career to the next level in a practical, actionable, outcome-oriented online course. You’ll learn cutting edge approaches and take action immediately using video, action guides, live group calls, a private networking group and a 1:1 call with your mentor.
You’ll learn how to:
- Activate untapped revenue streams to dramatically increase revenue, profits and customer lifetime value
- Reduced the fire fighting and create more time for important work
- Find & fix problems that drive customers away
- Increase customer retention & calculate revenue value
- Activate top performer techniques to increase up sell & cross sell revenues
- Project future revenue & demonstrate ROI for your customer projects
- Disrupt chronic customer issues
- Increase NPS and customer satisfaction scores
- Gain cross company collaboration & support
What Our Clients Say About Us
CITRIX ONLINE “I had a great comfort level bringing Lori in as a consultant and it’s always valuable to bring in someone with diverse experience from other industries. The big thing for us was building this into a logical approach that we could bring back to the team and executives, which outlined: ‘Here’s why we need to take action, and here’s why we need to make the investments we’re making in these priority areas, because that will have a positive impact on our clients’ satisfaction and overall revenue. We ended up recapturing 2% of lost customer retention preserving $9M in revenues over a 1-year period. When viewed the average contract life of these customers (5 years), that $9M had the potential to turn into a $45M revenue preservation effort. We were very excited by this.”
Mark Baker, Vice President Sales & Service
TOWERSTREAM “Lori reduced our customer support costs by nearly 50% and we secured a better level of customer service with the new vendor. Our customer satisfaction, loyalty and retention all increased during the process. Lori also streamlined Towerstream’s installation process enabling faster customer access to our broadband network. Faster service installation not only made our customers happy but also allowed us to capture revenue into the company faster than before.”
Philip, CEO
Listen to what Matt was able to do
One of the first things Lori did was help me to define key project outcomes and to find the right talent to lead the initiative internally.
She helped us to hire the right manager, a person who would set the perfect tone and had a great grasp of our ultimate goals for the contact center. Working with LCA, I was able to find a highly skilled manager who not only had healthcare experience within Saint Luke’s but also had managed a contact center for a Fortune 500 company.
Her ability to translate the marketing objectives and create a mindset within her team was critical to our success.”
Ok Lori, you had me at millions of dollars in untapped revenue so let’s get going. How do I get this course?
If you were to hire me and get my private consultation services, it would cost at least $50,000. The value of this course is at least that much AND I’m including free elements worth over $17,000 — this is a great value. For this online course, you’ll invest only $1,997. You’ll be able to learn from the comfort of your own home, at your own pace and when it’s convenient for you. Plus, we’ll be talking on the weekly group calls and during our individual 1:1.
- Four modules that can be done over a 4 week period or longer if you like
- You’ll get videos in each module that are about 10 minutes long, so you can start to learn the process & act on it right away using
- Short Learning Bursts: the easiest, fastest & most consumable way to learn & retain information and the perfect way to start something new when you’re busy.
- Take 10 minutes a day to watch video, fill in a worksheet, go out & investigate what you need to answer questions on the worksheet & take a next step.
- Small chunked out way of learning new information & acting on it.
- Four 90 minute live coaching calls with the group & personal access to me so I can answer your questions, get you unstuck, & keep things moving. All the calls are recorded so even if you miss a call, it’s not a big deal. You’ll have access to the recorded replays & can even send questions ahead.
- Modules on retention with all the details on how to figure out why your customers leave, keep more customers and assess the value of that loss.
- Modules on expansion with information on how to ramp up your cross & upselling performance.
- How to disrupt chronic customer issues, win customers back and much more -all kinds of tactics & strategy.
Course presented in short learning bursts which is the easiest,
fastest & most consumable way to learn new information when you’re busy.
YES! I Want to Enroll in Untapped Revenue Streams: How to Keep & Grow the Customers You've Got!
I’m offering a 21-day, no guilt money back guarantee if this system doesn’t work for you. Just show me your completed action worksheets and tell me why you think it didn’t work for you and I’ll refund 100% of your money.
Untapped Revenue Streams: How to Keep & Grow the Customers You've Got
MODULE 1 CUSTOMER STRATEGY WILL MAKE OR BREAK COMPANY SUCCESS
- Give Customers Immediate Value, help them meet outcomes-the cornerstone to profits & customer lifetime value
- Metrics That Matter, high impact customer metrics directly drive revenue
- Untapped Revenue Streams, the most profitable, least expensive & fastest way to grow revenue
- Customer Initiatives That Drive Growth, achieving success in a very smart & doable way
- Revenue Estimator & ROI Calculator, modeling revenue targets & demonstrating ROI
MODULE 2 CUSTOMER RETENTION DRIVES MOST OF YOUR FUTURE REVENUE
- Customer Retention-the Survival Priority, who’s leaving, why are they leaving & what is their worth
- Finding & Fixing Root Causes of Churn, let’s get to the bottom of this & stop it for good
- Customer Segmentation, a powerful strategy to higher customer loyalty & company profits
- Customers Winbacks, don’t let it end here – the art of making up
- Your Role as a Revenue Leader, maximizing retention & the value of current customers
MODULE 3 CUSTOMER EXPANSION, ACTIVATE UNTAPPED REVENUE STREAMS & DRIVE MASSIVE GROWTH
- Winning Ways to Better Up Sell & Cross Sell Performance, mastering techniques from top performers
- Expansion SWAT Strategy, faster & better ways to 1/3 more revenue
- References & Referrals, a secret strategy to loyalty & 10% higher sales
- Lead Generation, mining more value for customers & company
- Creating the Ties That Bind, relate, connect, align, produce better outcomes for customers
MODULE 4 CHRONIC CUSTOMER ISSUES, GET OUT OF THE QUICKSAND THAT SINKS PERFORMANCE
- Find & Fix Problems that Dissatisfy Customers, stop the churn & frustrating employees
- Extinguish Fire Fighting & Busy Work, make massive progress forward
- Narrow Your Focus & Do the Right Work, increase your performance
- Partner Across the Company, collaboration that elevates loyalty & profits
- Increase customer satisfaction & NPS almost immediately
- Increase employee engagement, retention & job satisfaction
- Reduce costs
Start Today and Get 5 FREE valuable Essentials
Essentials 1
Four 90-minute group calls with Lori ($10,000)
If you’re committed, so is Lori. Each week, she’ll speak with you personally during LIVE personal group mentoring video calls, which of course will be recorded because she knows it’s busy and you’ll likely miss some of these calls. She’ll cover all questions about the Module you’re currently working on and she’ll will give you clarity on ANY other “Free Essentials” you have questions about.
With Lori as your Mentor, you won’t be alone and you’ll make progress together. Your decision to drive new levels of performance with the Untapped Revenue Streams course requires a supportive safety net. Rest assured Lori will be there for you by generously sharing everything she knows on your journey.
Essentials 2
Private Facebook Group ($500)
This is a private, secret group that no one else can see or follow. Participation is, of course, optional but highly recommended. You’ll network with other customer leaders – like you -in this amazing support structure and it’s a great place to get answers. Lori also shares best practices along the way and you’ll have full access for one year to this important resource.
Essentials 3
Customer Experience e-Book ($50)
In this FREE eBook, you’ll receive some of Lori’s most important thinking and wisdom from her about customer experience (CX) and the approaches she’s used with clients. The eBook is filled with detailed information about all the different aspects of customer facing organizations, the work they do and how to elevate performance to the next level. You’ll gain broad and deep understanding about what leaders are doing to create value for customers in this “CX – MBA in a Book” resource.
Essentials 4
Customer Success Vault ($5,000)
- The $9M Customer Success Case Study
- Customer Metrics Matrix
- White Papers (Remarkable ROI of CX & Disrupting Chronic Issues)
- Baker’s Dozen: 12 Steps to Higher Customer Retention Infograph
- Revenue Estimator & ROI Calculator workbook
And more….
Essentials 5
Private 1:1 Consult call with Lori Carr! ($1,200)
On your private Consult call, Lori works with you individually to ensure your success. You can ask her about any and all aspects related to the customer opportunities you face– and she’ll give you 100% of her full attention. The purpose of this call is to keep you on track and support you in taking action on any of the steps in the Untapped Revenue Streams program.
The Free Essentials must be used by the last day of February 2017.
You get the above FREE with the course
YES! I Want to Enroll in Untapped Revenue Streams: How to Keep and Grow the Customers You've Got!
What to Do Next
Secure Checkout Page
1
Press the “ Click Here-Buy” Now Button and you will see a secure checkout page where you can enter your billing details.
Access the Members Only Area
2
After you order, you’ll be directed to the Untapped Revenue Streams course for members only area. You’ll also receive an email with your unique logins to get access at any time.
Access Your
Bonuses
3
Once you log into the members area, you’ll get access to your five free bonus elements to enjoy until the course starts on Wednesday, November 30th.
Join the Facebook Community
4
While not a requirement of the program, I encourage you to join the private Facebook group designed to support you in this program.
Not sure if the time is right for you?
If you’re not sure about course timing, well, isn’t it time to take control of the noise and disruption in and around your busy customer area so you can focus on the right things — like exceeding customer metrics and creating massive revenue while delivering better value and experiences for customers.
The course will help you because it shortens the process, makes it easier and you’re much more likely to succeed and finally get ahead in your career. It only takes a few minutes a day and you can implement it immediately so you’ll see results right away. You also have that satisfaction guarantee.
I’m not sure when I’ll offer this course again and the next time I do, the price will likely go up. Registration will only be open for a few more days — and every day you delay, you’re losing revenue.
- Too Busy Fire fighting? It’s exhausting! You’ll create more time to fix problems at the root cause and get rid of fires, find more time for important work and develop your team for better performance.
- Don’t have time? I hear you! This is for busy leaders so I’ve chunked it down to bite -sized pieces — about 10 minutes each day — so you can learn the process fast and act on it right away.
- Not Enough Money? There’s never enough! I’ll show you how to find money in your budget so you can self-fund your customer projects. Bosses love this and you’ll be the hero(ine).
- Not Enough Staff? I feel your burnout! Once you get rid of those fires and develop your team, you won’t need as many staff as you did before!
- Need Company Support & Collaboration? Let’s get some respect by partnering with leaders across the company to create a better situation for you, other leaders and for customers.
YES! I Want to Enroll in Untapped Revenue Streams: How to Keep & Grow the Customers You've Got!
Imagine exceeding your goals all of the time and others looking to you for advice about customer strategy and tactics…
Eliminate the raging fires that consume time and focus on important customer work that drives better performance.
Reduce customer complaints and spend more time developing your team.
Be seen as a leader who creates more revenue that other areas in the company rather than that cost center in the corner.
Getting funding and massive support from around the company.
Being able to leverage your success to get a raise or even the promotion you deserve.
If you’re looking for a new job, you’re proven track record commands a higher salary.
Others around the company see you differently and your reputation changes
Having more success to show how important your team is to delivering the brand promise
Be the go-to person because you forecast and deliver more revenue than anyone else
Show an ROI that proves you’ve got this under control
What Our Clients Say About Us!
THE STREET.COM “Lori conducted a three-day call center leadership workshop and was able to help our team work more closely again as a cohesive and aligned group of leaders. She helped us to understand and leverage our differences and to use individual strengths to grow and best lead our employees. We improved our organizational results and want Lori to come back again and provide additional training. Lori’s assessment enabled us to understand what was needed to improve our sales conversion rates and overall customer satisfaction.”
Alicia, Director
CRABTREE & EVELYN “Lori Carr did a great job creating and launching an important public relations and marketing survey to better understand women’s attitudes, core beliefs and preferences for maintaining balance, beauty and self care. We used the results from our survey to create a stronger, targeted, marketing message to our customers. Lori was very professional, knowledgeable and it was easy to work with her.
Teleia Farrel, Public Relations Manager
Who Should Buy This Course
This course is for leaders in customer success, service, support or account management or customer experience. If you want to take control of all the noise and disruption in and around your busy customer area to create more revenues while giving customers massive value and exceptional experiences, this course will help you. See where you fit!
ROLES
- Director
- Senior Director
- Assistant Vice President
- Vice President
- Senior Vice President
- Executive Vice President
- Chief Customer Officers
- Chief Marketing Officers
- Chief Revenue Officers
- Chief Sales Officers
- Chief Financial Officers
- Chief Executive Officers
ORGANIZATIONS
- Customer Experience
- Customer Success
- Customer Service
- Customer Support
- Account Management
- Customer Renewals
- Revenue Generation
- Customer Quality
- Customer Insight (VoC) + Analytics
- Customer Marketing
OUTCOMES
- Retention + Revenue Preservation
- Expansion: Upselling + Cross Selling
- Customer Satisfaction, Delight + NPS
- Customer Winbacks
- References + Referrals
- Customer Lifetime Value
- Customer Loyalty
- Profits + Margins
- Revenue Forecasting
- ROI Demonstration
- Reduced Fire Fighting
- Reduced Costs
- Cross Company Collaboration