“At Flexjet, Lori had the challenging objective of elevating the experience of a clientele made up of the nation’s wealthiest individuals. As a seasoned customer experience executive, Lori hit the ground running. She quickly established and communicated her vision, garnered support, assessed early opportunities and collaborated to create and execute a plan. Lori’s confident, clear and diplomatic communication style enabled her to be highly effective in communicating with Owners and other senior leaders in the organization. Through a combination of listening and delivering, she was able to develop a significant level of trust that was instrumental in the retention strategy during the acquisition of Flexjet. I would highly recommend Lori to lead the customer experience strategy within another organization.”

–Amy, Vice President Human Resources at Flexjet, a division of Bombardier