Blog

February 11, 2016
customer experience

Customer Experience ROI: 7 Secrets [Infographic]

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December 31, 2015
customer retention infographic

How to Improve Customer Retention in 2016: 10 Best Practices [Infographic]

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September 10, 2015
Lori Carr Blog

Baker’s Dozen: 13 Quick-Steps to Higher Customer Retention

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September 2, 2015
Lori Carr Blog

CX Metrics Matrix: High Impact or Low?

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August 27, 2015
Lori Carr Blog

Use Numbers! CX Metrics+Revenue Estimators+ROI Calculators = Convinced!

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August 19, 2015
Lori Carr Blog

Something New! Talk to Me. I’m Listening.

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May 27, 2015
Lori Carr Blog

Customer Experience Capability Maturity Modeling

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May 19, 2015
Lori Carr Blog

Change and Challenge Go Hand in Hand

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May 7, 2015
Lori Carr Blog

The Remarkable ROI of Customer Experience: 7 Secrets Unlocked

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April 28, 2015
Lori Carr Blog

Goodbye Doesn’t Have to Be Forever

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April 21, 2015
Lori Carr Blog

The CX Rx for a Chiropractic Wellness Center

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April 14, 2015
Lori Carr Blog

Can We Talk? Why VoC Programs Work

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April 9, 2015
Lori Carr Blog

Lead or Follow? Company Alignment Sets CX Pace

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March 31, 2015
Lori Carr Blog

25% Savings Uncovered in Fortune 50 Revenue Project

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March 24, 2015
Lori Carr Blog

My Bucket List for CX Leaders: 10 Best Practices for Higher Retention

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