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Lori Carr
February 1, 2019
Published by
Marketing
at
February 1, 2019
Categories
customer experience
Customer Experience Strategy
CX and CRM technologies
Cloud Tech Leads SMB Spend in 2019
[…]
December 26, 2018
Published by
Lori Carr
at
December 26, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
The Loyalty Link: Digital Marketing to Engage and Retain
[…]
December 4, 2018
Published by
Lori Carr
at
December 4, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
Easy Does It: Service Simplicity Satisfies Customers
[…]
October 23, 2018
Published by
Marketing
at
October 23, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
The Remarkable ROI of Customer Experience: 7 Secrets Unlocked
[…]
September 27, 2018
Published by
Lori Carr
at
September 27, 2018
Categories
Uncategorized
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Higher Customer Retention
[…]
September 2, 2018
Published by
Lori Carr
at
September 2, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
Customer Experience Strategy: A Deliberate Road to Excellence
[…]
July 24, 2018
Published by
Lori Carr
at
July 24, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
The Customer Officer: A Vital Link Between Customer and Profitability
[…]
February 11, 2016
Published by
Lori Carr
at
February 11, 2016
Categories
customer experience
Customer Experience Strategy
customer retention
Customer Retention & Loyalty
customer service
Customer Success
Customer Experience ROI: 7 Secrets [Infographic]
[…]
December 31, 2015
Published by
Lori Carr
at
December 31, 2015
Categories
customer experience
Customer Experience Strategy
customer retention
Customer Retention & Loyalty
customer service
Customer Success
How to Improve Customer Retention in 2016: 10 Best Practices [Infographic]
[…]
September 10, 2015
Published by
Lori Carr
at
September 10, 2015
Categories
Uncategorized
Baker’s Dozen: 13 Quick-Steps to Higher Customer Retention
[…]
September 2, 2015
Published by
Lori Carr
at
September 2, 2015
Categories
customer experience
customer loyalty
customer retention
Uncategorized
CX Metrics Matrix: High Impact or Low?
[…]
August 27, 2015
Published by
Lori Carr
at
August 27, 2015
Categories
customer experience
Use Numbers! CX Metrics+Revenue Estimators+ROI Calculators = Convinced!
[…]
August 25, 2015
Published by
Lori Carr
at
August 25, 2015
Categories
customer experience
Customer Experience Strategy
Oh, the Power! 1,000% Customer Experience ROI’s
[…]
August 19, 2015
Published by
Lori Carr
at
August 19, 2015
Categories
Uncategorized
Something New! Talk to Me. I’m Listening.
[…]
May 27, 2015
Published by
Lori Carr
at
May 27, 2015
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
Customer Experience Capability Maturity Modeling
[…]
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December 26, 2018
Published by
Lori Carr
at
December 26, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
The Loyalty Link: Digital Marketing to Engage and Retain
[…]
December 4, 2018
Published by
Lori Carr
at
December 4, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
Easy Does It: Service Simplicity Satisfies Customers
[…]
September 27, 2018
Published by
Lori Carr
at
September 27, 2018
Categories
Uncategorized
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Higher Customer Retention
[…]
September 2, 2018
Published by
Lori Carr
at
September 2, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
Customer Success
Customer Experience Strategy: A Deliberate Road to Excellence
[…]
July 24, 2018
Published by
Lori Carr
at
July 24, 2018
Categories
Customer Experience Strategy
Customer Retention & Loyalty
The Customer Officer: A Vital Link Between Customer and Profitability
[…]
Load more
