“Lori reduced our customer support costs by nearly 50% and we secured a better level of customer service with the new vendor. Our customer satisfaction, loyalty and retention all increased during the process. Lori also led the effort to streamline Towerstream’s installation process enabling faster customer access to our broadband network. Faster service installation not only made our customers happy but also allowed us to capture revenue into the company faster than before.”

-Philip Urso, CEO, Towerstream