CX and CRM

July 9, 2021

The Customer Officer: A Vital Link Between Customer and Profitability

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June 4, 2021
Lori Carr Blog

Customer Experience Strategy: A Deliberate Road to Excellence

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May 7, 2021
Lori Carr Blog

Customer Retention is a Shared Responsibility

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April 9, 2021

Easy Does It: Service Simplicity Satisfies Customers

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February 1, 2019

Cloud Tech Leads SMB Spend in 2019

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December 26, 2018
Lori Carr Blog

The Loyalty Link: Digital Marketing to Engage and Retain

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October 23, 2018
Lori Carr Blog

The Remarkable ROI of Customer Experience: 7 Secrets Unlocked

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September 27, 2018
Lori Carr Blog

Mend the Holes in Your Leaky Bucket: 10 Best Practices for Higher Customer Retention

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February 11, 2016
customer experience

Customer Experience ROI: 7 Secrets [Infographic]

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December 31, 2015
customer retention infographic

How to Improve Customer Retention in 2016: 10 Best Practices [Infographic]

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May 27, 2015
Lori Carr Blog

Customer Experience Capability Maturity Modeling

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May 19, 2015
Lori Carr Blog

Change and Challenge Go Hand in Hand

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May 7, 2015
Lori Carr Blog

The Remarkable ROI of Customer Experience: 7 Secrets Unlocked

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April 28, 2015
Lori Carr Blog

Goodbye Doesn’t Have to Be Forever

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April 21, 2015
Lori Carr Blog

The CX Rx for a Chiropractic Wellness Center

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